Reference

Your Privacy Policy, In Plain Words

Your account details, your bKash or Nagad payment references and your sign-in logs each have a stated purpose here, and we keep the list short. Read what we hold before you open the lobby, so nothing about your data feels like a surprise later.

Account detailsCookies and sessionsWallet referencesSign-in logsYour requests
bbe999 Your Privacy Policy, In Plain Words
CHECKS AND LOGS

How We Check and Keep Records

How a request moves is worth knowing before you send one. Every change to your data goes through the same check as a login: we verify the mobile number and the one-time code sent to your phone, then log who asked, when, and what was altered. Session cookies clear when you sign out, and the clock on transfer records follows the payment partners we work with. That trail exists so nobody, including us, edits your details quietly.

Login verification

Signing in on a new phone triggers a one-time code to your registered number. We use the same route for data changes, so a request cannot be filed from a device we have never seen.

Cookie behaviour

The lobby sets cookies that keep your session open and remember your language. Clear them from your phone browser and you will be asked to sign in again, with nothing else on your account touched.

Retention window

Transfer references stay on file for as long as the wallet partner requires them to settle a bKash, Nagad or Rocket payment. Once that period ends, the details are removed rather than quietly archived.

Access requests

You can ask what we hold, correct a name or number, or request erasure. Availability of each option depends on your local law and eligible regions, and we say which applies before we act.

PRIVACY DESK

Where Privacy Requests Land

Privacy questions reach a real desk, not a form that disappears. Use the chat panel inside your account wallet and the message lands with the people who handle data requests. Email works too if you would rather attach a screenshot of a bKash or Nagad transfer. Tell us the mobile number on the account and what you want changed, and we confirm receipt before working the request through. Availability depends on your local law and eligible regions.

In-account chat Open the chat panel from your account wallet on phone or mobile browser. Send the mobile number on your account and the data question in one message so the request is logged correctly.
Email request If you prefer email, write from the address linked to your account and attach nothing more than a screenshot of the transfer reference. We reply to the same address after checking the account holder name.
Wallet data check Ask for a copy of the wallet records tied to your bKash, Nagad or Rocket transfers. We show the reference, the amount and the status we logged, and nothing that belongs to another account.

Privacy Questions You Might Ask

These are the questions our support desk hears most often about account data, cookies and erasure. If yours is not covered, send it through the chat panel inside your account wallet and we will answer it directly rather than pointing you elsewhere.

Registration details such as the name and mobile number you entered, the wallet references from your bKash, Nagad or Rocket transfers, and sign-in logs from the device you use. We never hold your wallet PIN.

You can ask for erasure from the chat panel inside your account wallet. We close the login first, then remove what no payment partner needs to keep. Local law and eligible regions decide what must remain.

Only payment partners and service providers doing a specific job, like matching a Nagad transfer or keeping the login secure. We do not sell data, and we do not hand it to advertisers.

Send the request from the chat panel or the email address on your account. We verify with a one-time code to your phone, then reply with the account, transfer and sign-in records we keep.

Session cookies that keep you signed in and a preference cookie for language. Signing out or clearing your browser storage removes both. Nothing from this site follows you onto other pages.

Where records sit depends on the payment partner and the service provider involved, and availability depends on your local law and eligible regions. Ask us and we will say which route applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.